Welcome to Florist Cubitt Town. We are dedicated to providing high-quality floral arrangements and convenient online flower delivery across Cubitt Town and the surrounding areas. These Terms & Conditions outline your rights and obligations when making online purchases through our website. Please read these terms carefully before placing your order, as they govern your use of our online services and form the basis of the contract between you and Florist Cubitt Town. By confirming your order with us, you agree to be bound by these Terms & Conditions.
These Terms & Conditions apply to all online orders placed by customers residing or requesting delivery services within Cubitt Town and the neighbouring areas that we serve. Whether you are purchasing for local delivery or for collection, these terms apply uniformly to all flower orders transacted through our website. If you do not agree to these terms, you should not place an order on our website.
To order flowers online from Florist Cubitt Town, follow the instructions provided on our website. You must select your preferred floral arrangement, add any additional items or messages as you wish, and provide accurate recipient and delivery information. You may review your order before checkout.
Once you have completed the order process and submitted payment, you will receive an order confirmation on-screen and/or by email. This confirmation acknowledges your order and details the floral products and delivery address as submitted. All orders are subject to acceptance by Florist Cubitt Town. We reserve the right to decline your order for any reason, such as lack of stock, inability to deliver to the specified address, or based on our assessment of your order's risk profile. If your order cannot be fulfilled, we will inform you promptly via the contact information you provide and process a full refund where applicable.
Please ensure all your details, including recipient address, contact number, and delivery date, are correct before finalising the purchase. Florist Cubitt Town cannot be held responsible for errors in information supplied by you during the order process.
Florist Cubitt Town accepts payment for online orders by the methods currently displayed on our website at the point of checkout. These include major credit and debit cards and other secure online payment options. Please note that payments are processed at the point of order confirmation.
If your payment cannot be processed or is declined by your card issuer or payment provider, Florist Cubitt Town will not be liable for any delay or non-delivery of your order. It is your responsibility to ensure that you have sufficient funds and that all payment details provided are accurate and complete.
Once payment has been received, a receipt will be issued electronically. The prices of our flower products are clearly stated on our website and include applicable VAT unless otherwise stated. Delivery charges, where applicable, will be shown prior to submitting your order.
An order from you constitutes an offer to purchase goods from Florist Cubitt Town in accordance with these Terms & Conditions. A legally binding contract will only come into effect once you receive formal notification from us that your order has been accepted and is being processed.
We recommend keeping a copy of your order confirmation and any other correspondence for your records. If, for any reason, Florist Cubitt Town is unable to fulfil your order in whole or in part, we will contact you to offer an alternative or arrange for a refund as appropriate.
Florist Cubitt Town provides flower delivery services throughout Cubitt Town and neighbouring areas, subject to service availability. We will deliver your order to the specified address on the requested date, within the time frame outlined during the ordering process.
While we do our utmost to deliver all orders on the requested date and time, delivery times are indicative and not guaranteed, except where a specific guarantee is provided. Factors beyond our control (such as traffic, adverse weather, or incorrect addresses) may cause delays. In the event of delivery failure due to incorrect recipient details or if the recipient is unavailable, we will attempt to deliver to an alternative address or leave a delivery notice where possible. Additional delivery charges may apply for repeated delivery attempts at your request.
It is your responsibility to ensure that someone is available at the delivery address to receive the order. Florist Cubitt Town cannot accept liability for orders left unattended or with a third party at your request.
We understand that sometimes you may need to cancel or change your order. To amend or cancel your flower delivery order, please contact us as soon as possible. Cancellations must be made with reasonable notice, and before the order has been prepared or dispatched. If the order has not yet been processed, we will confirm the cancellation and initiate a full refund.
If you request a cancellation or amendment after the order has been prepared or dispatched, we will make reasonable efforts to accommodate your request, but cannot guarantee that changes will be possible. In such cases, Florist Cubitt Town may not issue a full refund, as fresh flowers are perishable and customised to your requirements.
Should you wish to change the delivery date, address, or recipient details, please inform us promptly. Changes made at short notice or after dispatch may not be possible, and Florist Cubitt Town accepts no responsibility for any consequences resulting from your late notification.
All flower products are subject to availability. If certain blooms or foliage are unavailable at the time of preparing your order, Florist Cubitt Town reserves the right to substitute them with similar items of equal or greater value while maintaining the overall style, colour scheme, and quality expected. We will make reasonable efforts to inform you of any substantial changes to your selected arrangement.
Due to the perishable nature of flowers, returns are generally not accepted. However, if you are not satisfied with the quality of your flower delivery, please contact us within 24 hours of delivery, providing evidence such as photographs and a description of the issue. We will review your complaint and, where justified, may offer a replacement or partial/full refund at our sole discretion.
If your order is delivered late due to our error and not external circumstances beyond our control, or the product delivered is significantly different from the item ordered, you may be eligible for a partial or full refund or redelivery. All claims must be made promptly to be considered.
Florist Cubitt Town shall not be liable for any indirect or consequential loss arising out of or in connection with your order. Our liability to you in connection with any order is strictly limited to the purchase price of that order.
We are not responsible for delays or failures to deliver due to causes beyond our reasonable control including, but not limited to, natural disasters, adverse weather, transportation disruptions, or acts of government. Further, Florist Cubitt Town shall not be responsible for any loss or damage arising from incorrect information supplied by you, or for items delivered as instructed and subsequently lost, stolen, or damaged after delivery.
Florist Cubitt Town respects your privacy. Personal information collected during the order process will be used only to process your order and as otherwise described in our privacy policy. Information will not be shared with third parties except as necessary for order fulfilment.
All content, images, design, and text on the Florist Cubitt Town website are the intellectual property of Florist Cubitt Town or its licensors and may not be used, copied, or reproduced without express written permission, except as permitted by law.
These Terms & Conditions, and any contract formed under them, shall be governed and construed in accordance with the laws of England and Wales. Disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.
Florist Cubitt Town reserves the right to amend these Terms & Conditions from time to time as required by law or to reflect changes in our business operations. The most recent version will always be available on our website. Continued use of our services following any changes shall constitute your acceptance of the new terms.
If any provision in these Terms & Conditions is determined to be unlawful, void, or unenforceable for any reason, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.
These terms represent the entire agreement between you and Florist Cubitt Town relating to the online flower delivery services, superseding all prior communications or agreements (whether oral or written) between you and us on this subject.
If you have any queries, please contact us using the contact details provided on our website. We recommend you keep a copy of these Terms & Conditions for future reference.
Please note: These Terms & Conditions apply to all customers placing online flower delivery orders with Florist Cubitt Town for delivery within Cubitt Town and the surrounding areas, regardless of the location of the customer at the time of ordering.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 40 E Ferry Rd, Isle of Dogs, London, E14 3LA.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cubitt Town, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cubitt Town.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
