At Florist Cubitt Town, we pride ourselves on delivering only the freshest and most vibrant flowers to our customers, whether you’re ordering for a household, a business, or a special event nearby. As a trusted local florist, our fresh flowers guarantee is at the heart of all we do. We want you to have complete peace of mind when choosing us for your floral needs in Cubitt Town.
If your flowers or floral arrangements arrive damaged, wilted, or not as described, please notify us within 24 hours of receiving your delivery. We strive to ensure that every bouquet arrives in pristine condition, but occasionally deliveries may be affected by transit. When you contact us, have your order details and, if possible, photographic evidence ready so we can review your case promptly.
Our flowers are guaranteed fresh upon delivery and are expected to maintain their beauty for a minimum of 5 days, provided they are cared for according to our instructions. If your flowers fade or deteriorate within this freshness window, we will be happy to address your concerns. Please reach out to us as soon as you notice a problem, ideally within the first 48 hours of delivery, so we can assess and resolve the situation to your satisfaction.
Your satisfaction is our priority. If your order does not meet our Fresh Flowers Guarantee, you may request either a full refund or a free replacement bouquet, depending on your preference and the circumstances of the issue. Refunds are generally processed using the original payment method and may take up to 5 working days to appear in your account. Replacements are sent out at the next available dispatch slot. We may request that you return the original flowers or arrangements, or provide photos to help us improve our service and address your claim efficiently.
We take all feedback and complaints very seriously. If you have a concern about your order, our service, or the quality of the flowers you received, please contact us as soon as possible with your order details and a description of the issue. Your complaint will be reviewed by our customer service team, who will aim to respond within 2 working days. We are committed to resolving all complaints fairly and in a timely manner, always keeping you informed throughout the process.
Florist Cubitt Town is dedicated to serving our local community, including homes, offices, and businesses in Cubitt Town and the surrounding areas. We stand by the quality of our flowers and services, and believe that your satisfaction and trust are of the utmost importance. Thank you for choosing us as your local florist—rest assured, if anything is not right with your floral delivery, we are here to make it right.
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